SUMMER COLLECTION DROPPING IN 2 WEEKS
TERMS & CONDITIONS
TERMS OF USE
By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).
EXCHANGE POLICY
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges, no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing thelostonline1@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of TheLost Clothing. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s). (Store Error)
Please note: We currently do not accept exchanges for international orders.
SHIPPING
PROCESSING TIME
Please allow 1 - 3 business days (excluding holidays and weekends) for order processing before an order ships.
Orders placed Monday-Friday after 5PM EST will be processed the next business day.
Orders placed after 5PM EST on Fridays, or during the weekend, will be processed the next business day.
*For any national weather delays, please allow 1 additional business day for processing.
SHIPPING/TRACKING
When your order is finished with processing, you will receive a separate email with your tracking information.
Please allow 24-48 hours for the tracking link provided by the carrier to accurately update and generate the status of your package.
Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, TheLost will not provide any form of refund nor reship the order.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking information provided to you by the carrier once a package leaves our facility. If you have a concern/issue regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further information.
In the unfortunate event that your tracking information states your order was delivered and is lost/stolen, please email TheLostonline1@gmail.com for further assistance.
Please note that we are not required to replace your missing merchandise and it is up to the discretion of our customer support team to create a resolution per individual case.
ORDER CONFIRMATIONS
You will receive an order confirmation to the email address you provided at the time you place your order online.
If you have not received an email confirmation, please check your spam folder or contact our support team to ensure your email address on file is correct.
INCORRECT ADDRESS
Please be thorough when filling out your shipping address to avoid any mistakes.
For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:
First Name | Last Name
Company (optional)
Address
Apartment, suite, etc. (optional)
City
If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you within 24-72 hours—your order may be cancelled.
ORDER CANCELLATIONS
Cancellations are not allowed for online purchases—Please review your order before placing it online.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™